1. Operations Management:
- Oversee the day-to-day operational activities of the hospital, ensuring that departments function smoothly and efficiently.
- Coordinate with department heads to ensure proper staffing, resources, and workflow to meet patient care needs.
- Monitor and optimize hospital operations, including patient admissions, scheduling, discharge processes, and supply chain management.
- Implement and maintain hospital policies, procedures, and protocols to ensure safety, compliance, and efficiency.
2. Staff Management:
- Lead, mentor, and supervise non-clinical staff, ensuring high levels of performance and accountability.
- Work closely with human resources to recruit, train, and evaluate staff.
- Address personnel issues such as performance reviews, conflict resolution, and professional development.
3. Financial and Budgetary Oversight:
- Assist in budget planning and monitoring financial performance against budgets.
- Control costs by optimizing the use of hospital resources, including equipment, supplies, and labor.
- Identify opportunities for cost savings and implement efficiency improvements without compromising the quality of care.
4. Patient Experience and Satisfaction:
- Ensure high standards of patient care and service quality.
- Monitor patient satisfaction and implement strategies to improve the patient experience.
- Actively respond to and resolve patient complaints and operational issues.
5. Regulatory Compliance:
- Ensure hospital operations comply with healthcare regulations, safety standards, and accreditation requirements.
- Prepare for and participate in hospital inspections, audits, and accreditation processes.
- Stay updated on healthcare regulations and ensure compliance with all legal and governmental guidelines.
6. Facilities and Equipment Management:
- Oversee the maintenance and security of hospital facilities, equipment, and infrastructure.
- Collaborate with the facilities team to ensure a safe and efficient physical environment for patients and staff.
- Plan for the upgrading and replacement of hospital equipment as necessary.
7. Quality Improvement:
- Lead initiatives for continuous improvement in hospital processes, including patient flow, resource management, and service delivery.
- Monitor key performance indicators (KPIs) and create action plans for underperforming areas.
- Work with clinical leadership to integrate operational improvements with clinical care improvements.
8. Stakeholder Management:
- Act as a liaison between the hospital administration, medical staff, and other departments to ensure smooth communication and collaboration.
- Work with external vendors, suppliers, and partners to ensure quality services and contracts are in place.
- Collaborate with the marketing and communications teams to enhance the hospital's visibility and community engagement.
9. Emergency Planning and Risk Management:
- Develop and implement emergency response plans to ensure operational continuity during crises.
- Identify risks and develop strategies to mitigate operational challenges.
Education/Experience
Qualifications:
1. Education: Bachelor's degree in healthcare administration, business management, or a related field (Master's preferred).
2. Experience: 1-2+ years of experience in healthcare operations management or a similar role.
Recruitment has been a complex problem in the 21st century. With our entry into the startup era, both employees and organizations have become more dynamic, complicating matters further. We acknowledge that previous attempts in this space have often fallen short. Nevertheless, we are confident in our efforts. Our vision is simple: to facilitate an effortless job search for seekers and connect employers with the best-fit candidates.
At Zigsaw, we are spearheading a revolution. We are building an open community to support job seekers and employers in your city. Ultimately, this initiative aims to reduce unemployment and contribute to your city's prosperity. While our resources are freely available for all to use, most of our team members work on a voluntary basis.
