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Assistant Manager Merch And CRM Job

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Assistant Manager Merch And CRM

Flipkart

Bangalore

Start date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

4-6 years

4-6 years experience

Apply By

19 Jul' 24

Posted 3 weeks ago

Job

0 applicants

About the job

Key responsibilities:

1. Leverage tools like MoEngage, CleverTap, WebEngage, etc. to automate campaign execution, track performance metrics, and generate insightful reports
2. Manage the development and implementation of customer engagement campaigns across push notifications, WhatsApp, SMS, and RCS messaging
3. Collaborate with category teams to understand customer needs and develop targeted communication strategies
4. Craft compelling messaging for each communication channel ensuring brand consistency and adherence to best practices
5. Analyze campaign data to identify trends, measure success, and optimize future communication efforts
6. Develop and maintain reporting dashboards to visualize key CRM metrics for stakeholders
7. Oversee the technical aspects of WhatsApp, push notifications, SMS, and RCS messaging to ensure smooth delivery and optimal user experience
8. Stay updated on the latest trends and best practices in mobile marketing and customer engagement
9. Identify opportunities to improve the CRM system and its functionalities
10. Lead and mentor other CRM team members

Skill(s) required

CRM Data Analytics Effective Communication Marketing Project Management

Earn certifications in these skills

Learn Data Analytics

Who can apply

1. Candidates with minimum 4 years of experience.

Other requirements

1. Experience with A/B testing and optimization techniques (preferred)

2. Experience with marketing attribution modeling (preferred)

3. Understanding of customer journey mapping (preferred)

4. Experience working in a fast-paced and dynamic environment (preferred)

5. Experience with marketing automation platforms like MoEngage/CleverTap (highly preferred)

6. Proven experience in developing and executing successful customer engagement campaigns across push notifications, SMS, WhatsApp, and/or RCS messaging

7. Strong analytical skills with the ability to interpret and present data insights effectively

8. Excellent communication, collaboration, and project management skills

9. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines

10. Strong attention to detail and a commitment to accuracy

11. Experience in CRM management, data analytics, and effective stakeholder management

Salary

Annual CTC: Competitive salary

Number of openings

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

About Flipkart

Website

Flipkart is India's no. 1 online shopping site, Flipkart is an e-commerce marketplace company founded in 2007 by Sachin Bansal and Binny Bansal. The company is registered in Singapore but has its headquarters in Bangalore, Karnataka, India.