1. Manage back/front-end operations teams with excellent attention to detail
2. Be a motivated self-starter eager to learn and develop as the role expands
3. Simultaneously manage tasks for multiple processes
4. Adopt a proactive approach with a focus on problem analysis and resolution
5. Exhibit excellent communication and interpersonal skills
6. Demonstrate proficiency in MS Office applications
7. Adapt quickly to different IT systems
8. Communicate and explain to individuals and the team what needs to be done to achieve objectives
9. Set and achieve timelines for tasks, including setting realistic and stretching performance expectations for self and others
10. Regularly review progress and act to ensure optimal results for the business
11. Plan and lead end-to-end operations while ensuring quality, productivity, and budget objectives
12. Establish KPIs, monitor ongoing operations, and improve performance against set goals
13. Lead and mentor junior associates, ensuring the team is performance-driven and aligned with business goals
14. Work with vendor partners to deliver operational process execution at scale, jointly planning and problem-solving to provide evolving scale and continuous improvement
15. Create and update vendor contracts, SLAs, SOPs, and other process documents as required
16. Provide monthly reports to team leaders and stakeholders
17. Ensure process compliance with respect to contractual obligations
18. Conduct customer satisfaction surveys and drive continual improvement initiatives in the process
Requirements:
1. Possess excellent English skills with fluent spoken and written business communication
2. Enjoy collaborating with other talented colleagues, being sensitive to their ideas, and making your opinions heard
3. Be communicative, good at understanding others, and possess an unpretentious approach
4. Focus on the larger picture while taking responsibility for team results
5. Demonstrate personal traits of ownership, responsibility, resourcefulness, and humility
6. Maintain a development-oriented mindset and understand the importance of having a growth mindset
7. Seek to broaden and deepen competence areas while actively participating in the company's improvement efforts
Addnode India is a tightly integrated subsidiary of the Addnode Group (NASDAQ OMX: ANODB), providing software development and implementation services. We develop digital solutions and work in close collaboration with our customers, helping them design, build, and manage products, properties, and infrastructure. Our offerings help with product development that limits environmental impact and creates sustainable development while maintaining profitability for our customers. In the public sector, our digital solutions enable efficient administration and communication with citizens. We are a fast-growing company with 250+ employees working from our 3 locations in India: Thane (Mumbai), Pune, and Bangalore. We have a modern organization that is not tied down by hierarchies or bureaucracy, which emphasizes delegated responsibility. We are often praised by our customers for the strong integration of our employees in India with our global teams worldwide.
