As a part of Kazam s service team, you must be capable of independently handling 1 or more product groups with timely expert service and support. Able to identify the root cause of the actual issue, categorize the same as an app or service issue, and collaborate accordingly with the concerned team to try and provide onsite resolution. Ability to coordinate and collaborate with other functional/internal teams to achieve lesser TAT for resolutions and in turn customer delight.
Key Responsibilities:
1. Installations and maintenance of instruments and systems at client locations.
2. Delivering basic operational training at installation.
3. Provide effective product-related support.
4. Ensures Preventive Maintenance planning is performed at regular intervals
5. Provide timely support for difficult/major product issues to avoid downtime.
6. Capable of timely reporting of all maintenance activities.
7. Must maintain excellent customer relationships, specifically with his/her account POCs.
8. Must adhere to field service policies, procedures, and standards.
9. Must maintain recommended spare parts for the product range.
10. Must ensure appropriate spare parts stock.
Skills And Qualifications:
1. Diploma or Graduation- Electrical/Electronics (only subjects with electrical and electronics in the curriculum)
2. 3+ Years of any type of service and maintenance experience
3. Should be able to logically resolve or troubleshoot in times of crisis and leverage
expert help if required
4. Self-Managed, Multitasking is a plus point
5. Good logical thinking and problem-solving skills
6. A Profound Understanding of the EV and related Services ecosystem would
be a plus point
7. Strong Communication skills, organizational, time management, and prioritization
skills.
Expected Start Date: Immediately
Skill(s) required
Circuit Design
Who can apply
1. Candidates with minimum 1 years of experience.
2. Those who are from or open to relocate to Bangalore
Other requirements
1. Candidates who come from an Electrical background need only apply.
2. Candidates who are located in Bangalore.
3. Candidates who are available to join immediately.
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 2,50,000 - 3,00,000 /year
Perks
Informal dress code Health Insurance
Number of openings
2
About Kazam EV Tech Pvt Ltd
We are an agnostic EV charging software platform building India's largest smart and affordable EV charging network.
Through our partnerships with fleets, CPOs, RWAs, and OEMs we have been able to create a robust charging network with over 7000 devices on our platform.
Kazam is enabling fleet companies, charge point operators, OEMs by providing affordable and complete software stack like white label template app (both android & iOS), API integration, load management solution & charger monitoring dashboard so that you can do hassle free business without worrying about technology. (Please note that you can use both Kazam chargers and OCPP enabled charging points via our platform).
Not only that, we are able to drive utilization to your charging station leveraging Kazam's network for 50,000+ EV drivers. Through our partnerships with Fleets, CPOs, RWAs and OEMs we have been able to create a robust charging network with over 11000+ devices on our platform.
