1. Engaging with delivery partners of Dunzo
2. Handling outbound and inbound calls
3. Understanding the partner requirement, helping the partner through the support processes, and taking feedback
4. Explaining eligibility criteria of various incentive schemes designed for partners and helping partners understand new products and services
5. Calling active and inactive partners to increase supply hours of the city
6. Addressing partner's uncertainties, grievances, and suggestions on time
7. Helping drive retention and reactivation goals of the team by reactivating inactive partners
8. Helping partners understand timely changes better
9. Attending regular team meetings to clarify the progress and performance-related expectations
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-ExcelMS-Office
Should have prior telecalling experience on outbound calls
Should have knowledge of Excel to prepare reports and call sheets
Good verbal communication skills with proficiency in Kannada, English, and Hindi languages are mandatory
Should have the ability to switch your communication style on a whim
Should have good interpersonal and record-keeping skills
Should have the capacity to receive critique without internalizing it
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 3,00,000 - 4,00,000 /year
Additional information
We are searching for an engaged telecaller to boost partner supply in Bangalore by reaching out to active and inactive delivery partners. To be successful as a telecaller, you should be able to convince even the toughest of individuals to stay active on Dunzo and explain tough changes smoothly.
Dunzo for Business (D4B) is for businesses, big and small, to use Dunzo delivery partners to deliver their products to their customers within 45 mins. Restaurants, supermarkets, aggregators, e-commerce companies, kirana shops, and many more trust Dunzo for Business for their deliveries. Dunzo for Business is operational in 7 cities; Bangalore, Mumbai, Delhi, Hyderabad, Chennai, Pune, and Gurgaon.
