1. Handle WhatsApp queries from existing customers (order inquiries, support requests) and new customers interested in placing orders
2. Address customer calls promptly, providing accurate responses using the company's database
3. Efficiently resolve customer issues to maintain high levels of satisfaction and loyalty
4. Build and maintain strong customer relationships through exceptional service
5. Leverage customer feedback to enhance shopping experiences and address pain points
6. Foster loyalty through exclusive offers, early access to sales, or loyalty programs
7. Achieve monthly and quarterly sales targets by driving conversions through personalized customer interactions
8. Ensure a high conversion rate for both new and returning customers
9. Monitor and report key sales metrics, such as average order value (AOV) and customer acquisition cost (CAC)
10. Develop and execute strategies to re-engage past customers, encouraging repeat purchases
11. Utilize customer data to suggest relevant products based on purchase history
12. Partner with marketing teams to craft targeted campaigns for existing customers
13. Identify premium or complementary products to upsell during customer interactions
14. Train customer support or sales teams to effectively present upselling opportunities
15. Track and analyze the success rate of upselling efforts to optimize future strategies
16. Leverage data insights to recommend related products during browsing or checkout stages
17. Collaborate with merchandising teams to bundle products effectively
18. Measure the impact of cross-selling campaigns on revenue and refine strategies
19. Develop personalized follow-ups using email, SMS, or app notifications to recover abandoned carts
20. Offer incentives like discounts, free shipping, or exclusive deals to entice customers to complete purchases
21. Analyze the effectiveness of abandoned cart campaigns and iterate for improved results
22. Develop and execute retargeting campaigns to re-engage past customers and encourage repeat purchases
23. Collaborate with marketing to create targeted messaging and promotional content for specific customer segments
24. Monitor and evaluate campaign performance, refining strategies to meet KPIs and enhance ROI
25. Stay updated on industry trends and competitor strategies to identify new opportunities
26. Use analytics tools to monitor customer behavior and refine strategies
27. Conduct regular reviews of sales, reselling, upselling, and cross-selling performance to ensure alignment with business objectives
1. Any Bachelor's Degree (Must), Fashion Designing (added advantage)
2. Proven experience in customer relationship management, preferably within an e-commerce or retail environment
3. Excellent communication skills, both written and verbal, with a strong command of English. Hindi is mandatory (Additional regional languages preferred like Telugu and Kannada)
4. Proficiency in using CRM software and databases to manage customer interactions and track performance (preferable)
5. Strong problem-solving skills and the ability to handle difficult situations with professionalism and empathy
6. Creative thinking and the ability to develop innovative solutions to enhance the customer experience
7. Ability to multitask, be a good team player, and manage time effectively in a fast-paced environment
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 3,00,000 - 5,00,000 /year
Annual CTC breakup:
1. Fixed pay: ₹ 2,00,000 - 3,00,000 /year
2. Variable pay: ₹ 1,00,000 - 2,00,000 /year
Perks
Informal dress code Free snacks & beverages
Number of openings
1
About BASSH Clothing And Apparels
BASSH Clothing and Apparels is a new age clothing company that is into the manufacturing of trendy wear for young women. Having our in-house manufacturing and design team, we are a young team with a vision to disrupt the fashion industry. We operate in our brand name - ANVESHANA.
