As an Associate Telecaller at GoMechanic, you will have the exciting opportunity to be a part of a fast-growing and dynamic team. With your excellent English proficiency (spoken and written) and proficiency in MS-Excel, you will play a crucial role in providing exceptional customer service and support to our clients.
Key Responsibilities:
1. Conduct outbound calls to potential clients to inform them about our services and promotions.
2. Handle inbound calls from customers, addressing their queries and concerns in a professional and timely manner.
3. Maintain accurate and detailed records of all customer interactions in MS-Excel, ensuring data integrity.
4. Collaborate with the sales team to identify opportunities for upselling and cross-selling.
5. Follow up with customers to ensure their satisfaction and gather feedback for continuous improvement.
6. Assist in scheduling appointments and coordinating with the operations team for service delivery.
7. Stay updated on product knowledge, industry trends, and competitor activities to provide informed responses to customers.
If you are a motivated and customer-oriented individual looking to kickstart your career in the automotive industry, then this role is perfect for you. Join us at GoMechanic and be a part of our journey towards revolutionizing the car service industry!
Annual CTC: ₹ 2,00,000 - 3,50,000 /year
GoMechanic is a new-age start-up aiming to disrupt the automobile servicing market in India through technical support and operational excellence. The founders are IIM-A graduates with experience in senior positions in consultancies and start-ups.
