Associate Telecaller Job

Key responsibilities:

1. Work with team members on the call floor to meet sales and performance goals
2. Maintain detailed records of outgoing and ongoing calls as well as follow-up information and outcomes
3. Meet or exceed projected weekly and monthly sales goals
4. Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy
5. Accurately document the customer's personal information, including phone number, address, and other order information
6. Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs
7. Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes
8. Follow prepared sales script to provide accurate information about a products price, features, and benefits

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