Back Office Executive Job

Key responsibilities:

1. Work on data entry and maintaining accurate records in company databases or software.
2. Organizing and managing office files, documents, and other essential records.
3. Assisting in preparing reports, presentations, and documentation.
4. Managing emails and correspondence on behalf of the team or management.
5. Calling customers to provide product or service information.
6. Answering inquiries and resolving minor customer complaints or redirecting them to the appropriate department.
7. Collecting feedback from customers and updating their profiles in the database.
8. Following up with customers regarding pending orders, payments, or services.
9. Processing customer orders and ensuring proper documentation.
10. Coordinating with the sales or warehouse team to ensure timely delivery of products.
11. Tracking inventory levels and updating stock reports.
12. Assisting the sales team by providing necessary data or reports.
13. Updating and maintaining customer contact lists.
14. Supporting online sales by managing customer queries through e-commerce platforms.

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