1. Provide prompt and courteous assistance to customers via phone, email, and chat in your designated language
2. Address customer inquiries, concerns, and complaints related to e-procurement and sourcing with professionalism and empathy
3. Troubleshoot technical issues related to our e-procurement platform and provide appropriate solutions or escalate to the appropriate department
4. Assist customers with navigating our e-procurement system, including placing orders, managing accounts, and resolving payment issues
5. Collaborate with our sourcing team to ensure timely delivery of products and resolve any sourcing-related issues that may arise
6. Maintain accurate records of customer interactions and transactions
7. Stay up-to-date on product knowledge, e-procurement best practices, and company policies
Seven Procure is a recognized and trusted procurement & auction solutions provider. As a procurement consultant, we manage to help clients achieve their strategic, operational, and financial objectives. Our comprehensive range of procurement consulting capabilities includes tail spend management, e-auctions, PR to PO sourcing management for indirect materials, e-procurement, contract management, catalog management, spend analysis, opportunity assessment, strategic cost management, procurement transformation, and evaluation of pricing bid schedule & bids.
Seven Procure collaborates with our customers to advise on source-to-pay (S2P) solution selection and implementation, strategic sourcing and procurement services spend analytics, and data management services. Having worked with over 25+ customers, Seven Procure is appropriately positioned to collaborate with customers using our deep domain expertise to maximize adoption and deliver measurable ROI in the e-procurement domain.
