Ukiyo Stays is an online travel company with a team of travel experts specializing in the vacation rental industry. We are experts at curating/handpicking the most suitable and beautiful holiday homes and provide you with a myriad of experiences to remember. With 10000+ satisfied guests, our aim is to create vacations that are beyond excellence and provide our guests with a seamless booking experience. We have a handpicked collection of over 1000 villas located across Goa, Alibaug, Lonavala, Karjat, Mahabaleshwar, Mussoorie, Bali, Phuket, and so on.
We are also known for catering to various in-house experiences and fulfilling all your vacation needs. We, at Ukiyo Stays, offer the perfect blend of quality, affordability, professional hospitality and care.
Job Description:
Type: Work from Office
Location: Chembur, Mumbai
Key Responsibilities:
1. Handle inbound calls and respond to web-generated, direct, and written inquiries from potential customers regarding new bookings.
2. Research and identify new market opportunities.
3. Execute the sales process to attract new clients, maintain fruitful relationships, and address client needs.
4. Resolve guest inquiries or issues, striving to ensure the best possible holiday experience.
5. Achieve weekly/monthly targets in a high-pressure, performance-driven environment.
6. Maintain client data in the CRM system.
7. Employ sales techniques that maximize revenue while maintaining guest loyalty.
8. Build strong client relationships to increase repeat business.
9. Pay close attention to booking details to minimize errors, client dissatisfaction, and lost revenue.
10. Process booking requests, changes, and cancellations via phone, fax, or mail.
11. Provide fast, friendly service, actively seeking out customers to assess their needs and offer assistance.
12. Guide customers about available offers and services.
13. Convert potential leads into sales and meet set targets.
Desired Skills and Requirements:
1. Bachelor's Degree in a relevant field.
2. Proficiency in MS Office.
3. Proficiency in English.
4. Knowledge of GSuite.
5. Proactive attitude with strong customer service and interpersonal skills.
6. Excellent selling, communication, and negotiation skills.
7. Preferably, candidates should own a laptop.
Perks:
1. High performance-linked rewards.
2. Letter of recommendation.
3. Employee discounts on villa stays.
4. Reward and recognition programs.
5. A balanced work-play environment.
Join us at Ukiyo Stays, where your passion for travel meets professional growth!
We are deeply committed and passionate about organizing your holidays and all your everyday obligations to leave you free to experience every moment to the fullest.
