We're looking for education counsellors who are extremely customer centric and are excited by the challenges of a new emerging business environment. As an Education Counsellor you will be responsible for communicating with prospective learners, understanding their needs, and ensuring a smooth sales process. They must be comfortable making dozens of calls per day, able to engage and build long term relationships with prospects, qualifying prospects and closing sales.
Key Responsibilities:
1. Responsible for managing & converting leads for versatile online programs.
2. Providing in-depth information to prospective learners, this includes counselling through phone, email, chat and social media.
3. Identifying references through the existing customer base to increase the sales pipeline.
4. Details pertaining to lead discussions & conversion should be updated real-time on CRM Software.
5. Responsible for adherence of the inside sales process, tools and data management.
6. Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.
7. Handle objections and price negotiation in order to generate sales revenue.
8. Maintain effective communication till the time learner is onboard.
1. Excellent written and spoken communication skills (English proficiency).
2. Strong sales bent of mind, in order to understand and effectively communicate what the Educational Institute is offering to its prospective students and close applications.
3. Approachable and vibrant personality.
4. Ability to approach any situation with patience and very strong empathy.
5. Passion to deliver the highest levels of customer service at all times.
6. Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines.
7. Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.
Annual CTC: ₹ 2,00,000 /year
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