We are looking for passionate, self-motivated technical individuals, with a high level of communication and visualization abilities, who are self-driven with a desire and capability to think outside the box to solve complex problems and catalyse innovations, in pursuit of business process transformation initiatives, across the organization, with a growth mindset. This role is a developing role evolving into a business process transformation engineering role and will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support, and has a high level of customer centricity.
Key responsibilities:
1. Work on understanding and diagrammatizing the current work processes, workflows and associated systems
2. Apply agile practices and lean techniques, to drive business process transformation initiatives, as may be assigned from time to time
3. Study processes/workflows and refine or create workflow diagrams, as applicable; with appropriate notations, timelines, sequencing, durations, critical paths, etc.
4. Utilize various continual process improvement tools like SIPOC+(CM), and Pareto charts, to summarize various workflows and outcomes analysis
5. Drive work standardization, and 5S+2S initiatives, and apply visual workplace (virtually) best practices
6. Identify process customization and automation opportunities, and drive continual improvement initiatives, for given work streams
7. Optimize business systems configuration settings for workflows/process customizations
8. Develop workflow automation applications and/or scripts for batch runs using scripting languages, MS Office Excel automation, SQL database queries, stored procedures, BOTs, AI tools, etc.
9. Facilitate root cause analysis utilizing templated processes like 5 Whys; with clarity on problem statement articulations utilizing templated formats like 5W+1H
10. Collate and structure performance datasets, for data mining and business analytics; utilize statistical concepts for converting data into information to aid decision making
11. Exhibit a high level of self-initiative, learning agility, enthusiastic problem solving and a zeal for continual improvement along with willingness and persistence to make a positive difference in the transformative initiatives
Skill(s) required
ApacheArtificial intelligenceData AnalyticsData ScienceJ2EEJavaJavaScriptMachine LearningMS-OfficeMS SQL Server
1. Those who are from or open to relocate to Mumbai and neighboring cities
Other requirements
B.Sc. in computer science, information technology or similar field with PGP/PGDM/MMS/MBA or equivalent in operations, IT, systems, digital transformation
Additional certifications in business process reengineering, Lean/Agile, ITIL 4 (or high willingness/agility to learn and implement) (preferred)
An innovation-centric product company, Mobileware thrives on the potential of a fast-paced financial landscape in India. Over the years, we, at Mobileware, have made a digital difference to all types of banks viz. PSUs, cooperative, urban, and rural banks.
