Call Centre Representative (FEMALE) Job

Objectives of this role
Handle a large volume of inbound and outbound calls in a timely manner
Follow communication scripts and use knowledge of the companys products and services to go off-script when necessary
Identify customer needs, research issues, resolve complaints, and provide solutions
Maintain ownership of calls throughout the lifecycle of a callers request, including follow-ups with escalation team
Recommend improvements for systems and processes to boost organizational efficiencyResponsibilities
Memorize scripts for products and services, and refer to them during calls
Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
Identify opportunities for driving sales and revenue of the companys existing product suite, and seize opportunities to upsell when appropriate
Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
Create and maintain record of daily problems and remedial actions taken, using call-center database
Leverage data and insights gathered by the call center to recommend and influence process improvementsRequired skills and qualifications
Graduate
Experience working in a call center or customer-support role
Strong active-listening and verbal-communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectivelyPreferred skills and qualifications
Expertise in conflict resolution
Experience in customer sales

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.