Center AM/Manager Job

Job Location: Delhi

Job Overview

We are looking for a highly skilled and experienced Center AM/Manager to join our team at Smaaash Entertainment Pvt. Ltd. in Mumbai Lower Parel, Maharashtra, India. As the Center AM/Manager, you will be responsible for overseeing the overall operations of our flagship center, ensuring a seamless and exceptional customer experience. This is a full-time position and requires a minimum of 7 to 10 years of experience in a similar role.

Qualifications and Skills

Minimum of 7 to 10 years of experience in a Retail role
Proven track record of managing and leading teams at center for managing day to day issues
Strong knowledge of retail operations and Retail sales operations
Experience in implementing Retail marketing strategies
Excellent communication and interpersonal skills
Ability to work in a fast-paced and dynamic environment
Strong analytical and problem-solving skills
Attention to detail and ability to multitask
Proficient in MS Office and data analysis tools
Control statutory and stock management

Roles and Responsibilities

Manage and oversee the day-to-day operations of our flagship center for Gaming and Hospitality
Ensure a seamless and exceptional customer experience at all times
Supervise and train center staff to deliver outstanding customer service
Develop and monitor operational budgets for the center
Implement strategies to drive sales and achieve revenue targets
Collaborate with the marketing team internal and external to execute promotional activities
Maintain a thorough understanding of the company's products and services
Monitor competitor activities and recommend competitive strategies
Implement and enforce company policies and procedures
Ensure compliance with health, safety, and sanitation standards
Handle customer complaints and resolve issues promptly
Prepare and submit regular reports on center performance
Stay updated with industry trends and best practices

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.