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Chat Support Executive Job

Chat Support Executive

Digi-ninja Private Limited

Noida

Start date

Starts Immediately

CTC (ANNUAL)

₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year

Experience

1 year

1 year experience

Apply By

11 Sep' 24

Posted few hours ago

Job

0 applicants

About the job

Key responsibilities:

1. Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively
2. Assist our customers by understanding their products/services and providing accurate information to them
3. Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary
4. Previous experience in web chat support for foreign clients would be a plus

Skill(s) required

Client Relationship CRM Effective Communication

Earn certifications in these skills

Learn Business Communication

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

1. Minimum high school diploma or equivalent

2. Excellent written and verbal communication skills in English are compulsory

3. Ability to empathize with customers and provide excellent customer service

4. Comfortable using live chat support software and multitasking between multiple chat windows

5. Strong problem-solving skills with the ability to think on your feet and find solutions quickly

6. Willingness to adapt to new processes, tools, and client requirements

Salary

Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Perks

Informal dress code

Number of openings

About Digi-ninja Private Limited

Website

Digi-Ninja Private Limited is your digital partner in success. With a passion for innovation and a commitment to excellence, we provide a wide range of digital services designed to elevate your online presence and help your business thrive in the digital age.

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