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Chat Support Trainee Job in Mumbai at GrayQuest Education Finance Private Limited
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Chat Support Trainee
GrayQuest Education Finance Private Limited

Mumbai

Start date
Starts Immediately
CTC
3 - 3.5 LPA
Apply By
13 Jun' 22
The hiring for this job will be online and the company will provide work from home/ deferred joining till current COVID-19 situation improves
Fresher Job
Fresher Job
130 applicants
About GrayQuest Education Finance Private Limited
Website
We are a financial services company focusing on education loans only. We are an early-stage company and hence give our team members greater decision making and learning opportunities. Our team is young, dynamic, and driven to succeed. We are based out of Parel, Mumbai.
Activity on Internshala
Hiring since March 2018
283 opportunities posted
105 candidates hired
About the job
Key responsibilities:

1. Respond to customer queries/complaints/requests received via email and chat and provide effective resolution
2. Handle escalations at level 1, ensure that the complaint gets resolved, seek advice and escalate the issue to relevant teams
3. Coordinate and follow up with other teams for the resolution of customer complaints
4. Maintain TAT of commitments given to customers
5. Escalate the issue to higher-ups whenever required
6. Suggest process improvements
Skill(s) required
Email Marketing English Proficiency (Written) Hindi Proficiency (Spoken) MS-Excel Social Media Marketing
Learn these skills on Internshala Trainings
Learn Social Media Marketing
Learn Email Marketing
Learn MS-Excel
Specialize in Human Resource Management
Learn Business Communication
Who can apply

1. Experience in chat support will be an added advantage

Salary

Annual CTC: 3 - 3.5 LPA (All fixed)

Number of openings
1