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Chat Support Trainee Fresher Job

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Chat Support Trainee

GrayQuest Education Finance Private Limited

Mumbai

Start date

Starts Immediately

CTC (ANNUAL)

₹ 3,00,000 - 3,50,000 ₹ 3,00,000 - 3,50,000 /year

Experience

0-2 years

0-2 years experience

Apply By

13 Jun' 22

Posted 3 weeks ago

Fresher Job

128 applicants

About the job

Key responsibilities:

1. Respond to customer queries/complaints/requests received via email and chat and provide effective resolution
2. Handle escalations at level 1, ensure that the complaint gets resolved, seek advice and escalate the issue to relevant teams
3. Coordinate and follow up with other teams for the resolution of customer complaints
4. Maintain TAT of commitments given to customers
5. Escalate the issue to higher-ups whenever required
6. Suggest process improvements

Skill(s) required

Email Marketing English Proficiency (Written) Hindi Proficiency (Spoken) MS-Excel Social Media Marketing

Earn certifications in these skills

Learn Social Media Marketing

Learn Email Marketing

Learn MS-Excel

Learn Business Communication

Other requirements

Experience in chat support will be an added advantage

Salary

Annual CTC: ₹ 3,00,000 - 3,50,000 /year

Number of openings

About GrayQuest Education Finance Private Limited

Website

We are a financial services company focusing on education loans only. We are an early-stage company and hence give our team members greater decision-making and learning opportunities. Our team is young, dynamic, and driven to succeed. We are based out of Parel, Mumbai.

Activity on Internshala

Hiring since March 2018

306 opportunities posted

110 candidates hired