Designation: Desktop Virtualization - Citrix Admin
Shifts: 2 shifts - 9 hrs shift between 8 AM to 8 PM
Payroll: Quess Corp
1 to 2 years of IT Infrastructure Experience Desktop/Windows Servers/Application Virtualization
Able to work with the OEM or escalation team for case opening and troubleshooting purpose
Provide technical support for Desktop Virtualization
Knowledge on ITIL Process (Issue/Problem/Change Management)
Basics in Virtualization Citrix XenApp & XenDesktop, Windows Server configuration, SQL and operations support.
Knowledge on end users experience and problems troubleshooting on Accops/Citrix
Basic Knowledge of networking concepts.
Knowledge on MCS & PVS
Knowledge on master image updation
Working on Accops/Citrix daily base issue such as not launching desktop / application/user login slowness / User Profiles / workspace app issues.
Knowledge on Fslogix
Knowledge on communication ports / communication flow.
Worked on Assigning Dedicated VMs to Users Using MCS and Update.
Worked on health check report
Support of a 24x7 operational environment