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Client Engagement Associate Job

Actively hiring

Client Engagement Associate

Goodera

Bangalore

Start date

Starts Immediately

CTC (ANNUAL)

₹ 5,00,000 - 6,00,000 ₹ 5,00,000 - 6,00,000 /year

Experience

1-3 years

1-3 years experience

Apply By

6 Oct' 24

Posted 5 days ago

Job

109 applicants

About the job

Key responsibilities:

1. Establish clear retention goals and process milestones for the client to work towards.
2. Assist customers as needed with setting up, and achieving their Volunteering goals.
3. Experienced in promoting the value of a product and upselling services through customer experience.
4. Assist in creating training materials.
5. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
6. Promote an energetic fan base for products and locate brand ambassadors to share the product & benefits and value.
7. Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best solution for their needs.
8. Optimize existing processes within the company and actively enhance all customer success initiatives.

Skill(s) required

Effective Communication

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Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

What we are looking for:

• 1-3 years of experience in customer success position strongly preferred.

• Experience working with brand image and promoting value through customer experience.

• Exceptional ability to communicate and foster positive business relationships.

• Accountability and personal organization are essential.

• Experience in handling multi-stakeholder clients.

• Ability to establish and achieve milestones.

• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.

Please Note: We are looking for someone from a non-profit/volunteering organization.

What we have to offer:

• Work with a performance-oriented team driven by ownership, open to experiments, and passionate about creating impact.

• Young and vibrant team.

• Meritocracy driven, open culture.

Salary

Annual CTC: ₹ 5,00,000 - 6,00,000 /year

Perks

Informal dress code 5 days a week Free snacks & beverages Life Insurance

Number of openings

About Goodera

Website

Goodera is an employee volunteering, CSR, and ESG management company that enables corporations, foundations, governments, non-profits, and employees across 90+ countries. Goodera empowers companies to provide engaging and impactful virtual volunteering experiences to their employees globally and achieve volunteering goals.

Through curated volunteering opportunities, end-to-end program management, and impact measurement, Goodera offers a seamless volunteering experience. Goodera enables non-profits to create a sustainable impact by raising money, increasing visibility, and building long-term volunteers for the causes they support. Goodera is co-headquartered in San Mateo, CA, and Bangalore, India.

Activity on Internshala

Hiring since November 2021

186 opportunities posted

44 candidates hired