1. Lead generation via telecalling: Make outbound calls to potential leads, including students and parents, to introduce CLBS services and offerings, and guide them through the enrollment process.
2. Client communication: Engage with students and parents to answer their queries, provide information on courses, schedules, and services, and build rapport.
3. Administrative tasks: Assist with updating client databases, maintaining accurate records, and sending follow-up messages or reminders.
4. Community management: Manage and post updates in WhatsApp and Telegram groups, ensuring clients are kept informed about important announcements, events, and offers.
5. Coordination: Work closely with internal team members, including trainers and staff, to ensure smooth operations and timely communication with clients.
6. Organizing mock sessions: Coordinate mock exams, including scheduling, communicating with participants, and managing feedback.
Perks and benefits:
1. Competitive salary: Based on experience and performance.
2. Performance bonuses: Incentives based on meeting lead generation and engagement targets.
3. Professional growth: Opportunities for career advancement based on performance and dedication.
4. Recognition & rewards: Regular recognition of achievements through employee of the month awards, performance-based bonuses, and public acknowledgment during team meetings.
1. Education: A degree in business administration, marketing, or any related field.
2. Experience: Previous experience in telecalling, handling CRM customer service, or community management is preferred.
3. Experience in the education sector is an added advantage.
4. Strong verbal and written communication skills, with confidence in engaging over the phone and via messaging platforms.
5. Organizational skills to manage administrative tasks and coordinate with various stakeholders.
6. Ability to handle group communications on platforms like WhatsApp and Telegram.
7. Proactive attitude with problem-solving skills and the ability to manage multiple tasks.
8. Personality: Friendly, approachable, and professional, with strong interpersonal skills and the ability to build relationships with clients.
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 2,40,000 - 2,75,000 /year
Perks
5 days a week
Number of openings
1
About Catalyst Learning By Sanchita (CLBS)
CLBS is India's leading coaching institute for GMAT, GRE, IELTS, TOEFL, and SATs. We offer comprehensive classroom and online preparation courses for study abroad exams. We have online batches across 12 cities in India, and 24 countries abroad. Each batch follows a uniform curriculum and is supported by extraordinary experts who know the ins and outs of the exams. In 2018, we helped 21000 students crack study abroad exams and 300 professionals clear standardized English language tests. What differentiates CLBS from other coaching institutes is our expertise in test preparation techniques and excellent study materials prepared by experts. A few of our students have been placed at Harvard, Yale, Oxford, and the London School of Business.
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