As a Client Relationship Associate, you will be at the forefront of building and maintaining strong relationships with our valued clients. Your role is crucial in ensuring client satisfaction and loyalty through effective communication and exceptional service.
Key Responsibilities:
1. Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner.
2. Proactively reach out to clients to provide updates, gather feedback, and offer additional services or products that may benefit them.
3. Collaborate with internal teams to ensure seamless delivery of services and resolutions to client issues.
4. Keep detailed records of client interactions and transactions to maintain accurate and up-to-date client profiles.
5. Identify opportunities to upsell or cross-sell to existing clients, working towards meeting sales targets and increasing client retention.
6. Participate in client meetings, presentations, and events to nurture relationships and showcase the company's offerings.
7. Continuously seek ways to improve client satisfaction and loyalty through innovative solutions and personalized approaches.
If you are a skilled communicator with a passion for building relationships and exceeding client expectations, we invite you to join our dynamic team and make a meaningful impact on our clients' experiences.
Annual CTC: ₹ 2,00,000 - 3,00,000 /year
I am an insightful human resource professional passionate about nurturing teams and fulfilling dreams. From private startups to government-owned companies, I have honed my skills in full-cycle recruitment, employee management, and compliance with legal policies. With over 5 years of experience in human resources administration, recruitment, customer support, and sales.
