Client Relationship Manager Job

This is a complete desk-centered position with no travel. The CRM is supposed to handle client success, those who are already working with us on multiple applications.

Key responsibilities:

1. Develop and maintain relationships with existing clients.
2. Analyze client data to enhance their decision-making process and improve their product experience.
3. Utilize Excel and communicate fluently with clients in English via emails and calls.
4. Conduct product/application demos for clients through web meetings.
5. Handle and resolve client requests and complaints effectively.
6. Serve as a liaison between the internal team and the client.
7. Oversee the internal team managing the CRM to ensure timely support for client requests.
8. Monitor product functionality to ensure optimal performance.
9. Review analytics and prepare comprehensive reports.
10. Contribute innovative ideas for product design and development improvements.

Requirements:

1. Computer proficiency.
2. MS Excel skills (Advanced).
3. Fluent English communication over emails.

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