Client Service Executive Job

Client Service Executive

Coimbatore

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 2,40,000 ₹ 2,00,000 - 2,40,000 /year
Experience
0-3 years
0-3 years experience
Apply By
16 Oct' 24
Posted 1 day ago
Job

About the job

Key responsibilities:

1. Serve as the primary point of contact for client inquiries via phone, email, and chat
2. Respond promptly and professionally to client requests and concerns
3. Provide product information, troubleshoot issues, and offer solutions to meet client needs
4. Build and maintain strong relationships with clients to enhance satisfaction and loyalty
5. Coordinate with internal teams to address client issues and escalate as needed
6. Keep accurate records of client interactions and transactions
7. Follow up with clients to ensure their issues have been resolved satisfactorily
8. Identify opportunities to upsell or cross-sell products and services to existing clients
9. Stay updated on company products, services, and policies
10. Participate in training and professional development activities as required

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) MS-Excel MS-Office MS-PowerPoint
Earn certifications in these skills

Who can apply

1. Those who are from or open to relocate to Coimbatore

Other requirements

1. Bachelors degree in business administration, communications, or a related field (preferred)

2. Proven experience in customer service or client support roles, with at least 0-1 years of experience

3. Excellent communication skills, both verbal and written

4. Strong interpersonal skills and the ability to build rapport with clients

5. Problem-solving skills and the ability to handle difficult situations with tact and diplomacy

6. Ability to multitask and prioritize in a fast-paced environment

7. Proficiency in CRM software and other client management tools

8. Attention to detail and accuracy in record-keeping

9. Positive attitude and a commitment to delivering exceptional service

10. Knowledge of the industry or products/services offered (preferred)

Salary

Annual CTC: ₹ 2,00,000 - 2,40,000 /year

Perks

Free snacks & beverages

Number of openings

2

About Pepagora (India) Private Limited

Pepagora.com is an integrated B2B marketplace to showcase your business and attract potential customers. Powered with free tools for monitoring your business online and managing it on the go.
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Hiring since August 2024
3 opportunities posted
1 candidate hired
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