1. Candidates with minimum 1 years of experience.
Job requirements:
Motivated by Coinbase’s mission and creating a seamless support experience for our global customer base
Must work in a defined shift, as required by the business
Minimum of 2 years of relevant experience in customer experience/customer support in a technology company
Experience with crypto, NFT, or other relevant operational domains
Experience with different channels of support, including voice, e-mail, social, and/or chat
Phenomenal communication skills to operate globally across multiple departments and stakeholders
Flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization
Travel requirements of up to 20% to Coinbase offices and vendor locations (depending on business need)
Must be able to read, write, and speak in English
Familiarity with blockchain and cryptocurrency
Strong decision-making skills and an eye for detail
Ability to leverage data to guide decision-making and influence stakeholders
Highly flexible and adaptable to meet the evolving needs of a high-growth, fast-paced organization
Annual CTC: ₹ 3,50,000 - 4,50,000 /year
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