Contact Center Executive Job

Key Responsibilities:

1. Handle inbound and outbound calls to address inquiries and provide information about our programs and services.
2. Assist beneficiaries, donors, and stakeholders with accurate and timely responses.
3. Document and maintain detailed records of interactions in the system.
4. Resolve concerns or queries effectively while maintaining a compassionate and professional tone.
5. Coordinate with internal teams for issue resolution and escalation when necessary.
6. Achieve set performance targets while upholding the organization's values and mission.

Education/Experience
Requirements:
1. Excellent verbal communication skills in Hindi and English (knowledge of additional regional languages is a plus).
2. Prior experience in customer service or a contact center role is preferred but not mandatory.
3. Proficient in using computer systems and basic office tools.
4. Strong interpersonal and problem-solving skills.
5. Ability to work efficiently in a team-oriented environment.

What We Offer:
1. A chance to contribute to meaningful and impactful work.
2. Supportive and inclusive workplace culture.
3. Opportunities for personal and professional growth within the organization.

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