Corporate Sales Executive Job

Key responsibilities:

1. Customer interaction: Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
2. Issue resolution: Address and resolve customer complaints and issues efficiently, escalating to higher authorities when necessary.
3. Booking management: Assist customers with bookings, modifications, cancellations, and refunds, ensuring all processes are followed correctly.
4. Product knowledge: Maintain a thorough understanding of Bluestone Travels's offerings and services to provide accurate information and recommendations to customers.
5. Feedback and improvement: Gather customer feedback and provide insights for improving our services and customer experience.
6. Documentation: Maintain accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
7. Team collaboration: Work closely with other departments, such as operations and sales, to ensure a smooth customer journey and quick resolution of issues.
8. Customer satisfaction: Strive to achieve high levels of customer satisfaction and loyalty by providing personalized and efficient support.

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