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Critical Incident Manager Job

Critical Incident Manager

TS Consultancy LLP

Gurgaon

Start date

Starts Immediately

CTC (ANNUAL)

₹ 4,00,000 - 5,50,000 ₹ 4,00,000 - 5,50,000 /year

Experience

1-2 years

1-2 years experience

Apply By

23 Sep' 24

Posted 3 weeks ago

Job

46 applicants

About the job

Key Responsibilities:

1. Taking outage calls from internal staff members and clients
2. Creating, updating, resolving or escalating incidents according to guidelines and defined SLA
3. Communicating with clients and Internal technical teams
4. Co-operating within the team to ensure all outages are attended within the SLAs
5. Achieve KPIs set by management team

Skill(s) required

English Proficiency (Spoken)

Earn certifications in these skills

Learn Business Communication

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

1. Must be able to speak and write in fluent English

2. Degree in computer science or relevant field or work experience in a similar field

3. Excellent communication both verbal and written in English and good interpersonal skills

4. Good understanding of ITIL

5. Available to cover shifts supporting a 24/7/365 operation

6. Must demonstrate knowledge on various technical platforms

7. Must demonstrate problem-solving skills

Salary

Annual CTC: ₹ 4,00,000 - 5,50,000 /year

Perks

5 days a week Health Insurance

Number of openings

About TS Consultancy LLP

A real estate consultancy company that focuses only on hospitality including hotels, resorts, and service apartments. We are a B2B company and don't interact with end-user requirements.

Activity on Internshala

Hiring since February 2018

12 opportunities posted