Customer Acquisition Executive Job

Key responsibilities:

1. Strategic Leadership:
Develop and implement strategies to build and scale an efficient and high-performing customer support team.
Design and enhance processes, workflows, and tools to improve team productivity and service quality.
Identify and implement innovative solutions to address customer needs and improve satisfaction metrics.

2. Operational Oversight:
Oversee the smooth execution of all customer support processes and ensure timely resolution of customer queries and issues.
Take ownership of the transition of services, ensuring minimal disruption and maximum efficiency during process or service updates.
Collaborate with cross-functional teams to ensure consistent communication and alignment on customer support goals.

3. Team Building & Management:
Recruit, onboard, and mentor team members to build a strong, customer-focused workforce.
Define team KPIs and individual performance metrics to drive accountability and success.
Foster a positive and collaborative team culture while providing ongoing training and development opportunities.

4. Customer Advocacy:
Act as a key point of escalation for complex customer issues and complaints, ensuring satisfactory resolution.
Use customer feedback and data to inform and advocate for product or service improvements.
Build lasting relationships with customers by delivering exceptional support and care.

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