1. Customer interaction: Dealing directly with customers to address questions or concerns, providing information about products or services, and ensuring customer satisfaction.
2. Problem resolution: Handling customer complaints and finding solutions that meet both customer needs and company policies.
3. Technical support: Assisting customers with technical issues, troubleshooting problems, and guiding them through solutions.
4. Data entry and documentation: Updating customer information, documenting interactions, and maintaining accurate records of conversations or transactions.
5. Sales support: Upselling or cross-selling products or services based on customer needs and preferences.
6. Communication skills: Strong verbal and written communication skills are essential for effectively conveying information and understanding customer needs.
7. Empathy and patience: Dealing with sometimes frustrated or upset customers requires empathy, patience, and the ability to remain calm under pressure.
8. Team collaboration: Working closely with colleagues and other departments to resolve complex issues or escalate problems when necessary.
Overall, a customer service executive in a BPO setting plays a crucial role in maintaining positive customer relationships and ensuring the smooth operation of customer support services.
Victaman Services, established in 2001, is the leading provider of outstanding omnichannel customer experience at every single opportunity. Known for its quality offering and outstanding people practices, Teleperformance India evolved into the preferred offshore contact center outsourcing option for English-speaking nations. It is also known in the domestic market for its full suite of solutions extended in English and 11 regional languages.
With operations spread across Gurgaon, Indore, and Jaipur, over 8000 tele-performers deliver omnichannel customer experience, with solutions ranging from customer care, technical support, debt collection, customer acquisition, social media, data analytics, and back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we support them and ensure they have a unique experience with your brand in all channels.
