Customer Acquisition Executive Job

Key responsibilities:

1. Handling customer inquiries and resolving issues via phone, email, or chat.
2. Providing product or service information and addressing customer concerns.
3. Resolving customer complaints and escalating issues when necessary.
4. Processing customer requests, such as returns or exchanges.
5. Maintaining accurate customer records and updating databases.
6. Identifying and upselling/cross-selling opportunities.
7. Collaborating with internal teams to resolve customer issues.
8. Meeting or exceeding customer satisfaction and performance targets.
9. Staying up-to-date with product knowledge and company policies.
10. Maintaining a positive and professional attitude when interacting with customers.

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