1. Engage with customers who order through Swiggy and Zomato, encouraging them to order directly from your bakery.
2. Collect and manage customer data, such as names, contact information, preferences, order history, and feedback, for follow-up and conversion.
3. Develop and implement strategies to convert first-time platform customers into repeat, direct clients.
4. Collaborate with the marketing team to create personalized offers or loyalty programs that incentivize direct purchases.
5. Track and analyze conversion rates, providing regular reports.
6. Log all past orders in the CRM, including specific preferences and favorite flavors, to offer personalized service.
7. Track customer points, rewards, or discounts for regular orders to enhance retention.
8. Ensure timely deliveries by coordinating with the kitchen and delivery partners, keeping customers informed about their order status.
2. Those who are from or open to relocate to Kolkata, West Bengal, Hajra and neighboring cities
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 2,16,000 - 3,00,000 /year
Number of openings
2
About Bonn Tonn
BONNTONN Gourmet Gift Studio Bakery is a premier cloud-based bakery located in the heart of Kolkata, renowned for crafting exquisite gourmet delights. At BONNTONN, we believe in celebrating the art of baking by combining the finest ingredients, impeccable quality, and a passion for innovation. Our bakery stands out for its commitment to producing everything in-house, ensuring each product meets the highest standards of taste and quality. From exclusive event contracts to bespoke gifting solutions,
