1. Voice Support: Handle customer calls in a professional and courteous manner, providing information, assistance, and resolving issues related to our products/services
2. Issue Resolution: Identify customer needs, troubleshoot problems, and offer solutions to ensure customer satisfaction
3. Communication: Clearly articulate information, instructions, and solutions to customers in English, Hindi, and a Southern Indian language
4. Documentation: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions
5. Feedback Collection: Gather customer feedback and report insights to improve service quality and customer satisfaction
6. Compliance: Adhere to company policies, procedures, and quality standards while handling customer interactions
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)SalesSales pitch
We are a consumer tech company for the new Indian youth, offering smart tech products. Crossbeats redefines the wireless earphone experience, inspiring people with active lifestyles and adventurous urbanites to push their boundaries. Our products are mainly personal audio, wireless speakers, headphones, smartwatch and your daily wireless gadget.
