As a customer care associate at EVERDION, you will play a crucial role in providing exceptional customer service and support to our clients. Your strong communication skills and proficiency in MS-Excel will be essential in ensuring customer satisfaction and resolving any issues that may arise. Join our dynamic team and be a part of our mission to deliver top-notch service to all our customers.
Key Responsibilities:
1. Respond to customer inquiries and concerns via phone, email, and chat in a professional and timely manner.
2. Assist customers with order processing, product information, and general account inquiries.
3. Utilize MS-Excel to maintain accurate records of customer interactions and resolutions.
4. Collaborate with other team members to address complex customer issues and provide solutions.
5. Identify opportunities to improve the customer experience and make recommendations for process enhancements.
6. Stay up-to-date on product knowledge and company policies to ensure accurate information is provided to customers.
7. Work closely with the sales and marketing teams to support customer retention and loyalty initiatives.
1. Candidates with minimum 1 years of experience.
Annual CTC: ₹ 2,00,000 - 2,80,000 /year
Everdion is an athleisure wear brand. We design multifunctional outfits that not only perform during workouts but also fit seamlessly into everyday life. We prioritize comfort and quality, ensuring that every piece we create empowers our customers to feel confident and comfortable, no matter where their day takes them.
