Customer Care Executive Job in Kolkata at Silver Genie
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Customer Care Executive

Silver Genie


Start date
Starts Immediately
2 - 2.5 LPA
Apply By
30 Dec' 22
Posted 3 weeks ago
Fresher Job
About Silver Genie
SilverGenie is a trusted and reliable senior healthcare management platform. Our goal is to care for senior citizens and to empower them to lead independent lives. With technology at the core of our business, we check for real-time updates, remotely monitor, and make better medical decisions to care for our seniors and improve their health outcomes.

We provide one-of-its-kind healthcare concierge experiences along with customized services for physical and mental healthcare needs. From doctors, counsellors, nutritionists, and fitness instructors to diagnostic services and medical equipment support, a dedicated Genie can help connect seniors to everything they may need. We also provide home support services for seniors with our clinically trained workforce.
Activity on Internshala
Hiring since November 2022
3 opportunities posted
About the job
Key responsibilities:

1. Build and maintain relationships with clients and coordinate their time for their needs
2. Coordinate with the company's stakeholders such as diagnostic partners and manpower agencies
3. Promote high-quality sales and customer services processes
4. Optimize overall customer satisfaction, providing time and service utilization by accurate scheduling
5. Aim to retain customers, renew contacts and contribute to increasing the silver Genie community


1. Must have strong knowledge of the needs and demands of the healthcare industry
2. Must be diligent in submitting documents as demanded
3. Should coordinate with a health coach for clinical assistance
4. Must have a strong business inclination
5. Should have IT skills and an entrepreneurial nature
6. Customer-oriented mindset and willingness to meet them timely
7. Should be open to travel within the city
8. Should have 2 wheeler
9. Graduate level qualification in BSc. nursing, BSc nutrition & dietetics, GNM nurse, BSc paramedical, trauma and emergency management, geriatric care assistance (GCA)
Skill(s) required
Bengali Proficiency (Spoken) Biology
Earn certifications in these skills
Duration: 6 months
Salary during probation: 10,000 /month
After probation:

Annual CTC: 2 - 2.5 LPA

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 15%

3. Other incentives: 5%

5 days a week
Number of openings

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