Customer Care Executive Job

Key responsibilities:

1. Handle customer inquiries via phone, email, and chat in a professional and courteous manner
2. Identify customer concerns, troubleshoot problems, and provide effective solutions in a timely manner
3. Ensure a high level of customer satisfaction by addressing complaints and providing a seamless support experience
4. Stay updated on company products, services, and policies to assist customers accurately
5. Maintain follow-ups on customer queries and collect feedback to improve service quality
6. Document customer interactions, issues, and resolutions in the CRM system for future reference
7. Coordinate with internal teams to resolve complex issues and enhance the customer experience
8. Adhere to company policies and industry regulations while ensuring service quality

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