Customer Care Executive Job

Key Responsibilities:

1. Respond to customer queries in a timely and accurate way, via phone, email or chat
2. Maintaining a positive, empathetic, and professional attitude toward customers at all times
3. Responding promptly to customer inquiries
4. Communicating with customers through various channels
5. Acknowledging and resolving customer complaints
6. Knowing our products inside and out so that you can answer questions
7. Processing orders, forms, applications, and requests
8. Keeping records of customer interactions, transactions, comments, and complaints
9. Communicating and coordinating with colleagues as necessary
10. Providing feedback on the efficiency of the customer service process
11. Ensure customer satisfaction and provide professional customer support

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