Zivaya is a leading brand in the wellness industry with its wellness centers in major luxury hotels and airports across India. Our centers are in luxurious 5-star hotels like Marriott, Hilton, and Radisson to name a few, and function in different cities in the country. We have more than 10 years of experience in hospitality, design, and wellness.
Key Responsibilities:
1. Call maintain and update customer feedback in the database.
2. Respond to customer inquiries via phone, email, chat, or other channels and make follow-up calls whenever necessary.
3. Troubleshoot customer issues and provide solutions in a timely and professional manner by taking ownership of the issues until resolved.
4. Escalate unresolved issues to the appropriate personnel when advanced solutions are needed.
5. Conduct surveys and write reports based on customer feedback on services and products.
6. Manage, analyze, and interpret data to provide insight and support strategic decisions.
7. Diligently follow all company policies and procedures when dealing with customers.
8. Promote the services to the target customers while interacting and understanding their preferences and requirements.
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)
1. A good sense of ownership in getting things done, excellent communication skills, and the ability to detail tasks and organize them are a must.
2. Smart, motivated, and results-driven analytical individual.
3. Able to multitask and work well within a team.
4. Excellent attention to detail, especially when employing individual processes and
procedures.
5. A confident and clear communicator, both in person and on the phone, able to quickly build excellent working relationships with internal and external stakeholders.
Salary
Duration: 6 months
Salary during probation: ₹10,000 /month (only for freshers)
Kheoni is a sustainability-driven skincare startup that originated from a commitment to support a forest in central India by planting 35,000 trees on a barren hill over the past seven years, leading to a biodiversity award in 2022. To sustain this forest, we have developed a range of beautiful and responsible skincare products under the brand 'Kheoni,' owned by Kheoni Ventures Private Limited.
We are currently launching niche, organic, and sustainable beauty and wellness products. Our aim is to lead in natural, environmentally friendly, and organic living products, experiences, and wellness methods. We seek individuals who can take ownership of their roles and contribute to the startup environment with creativity and skill.
Get govt-approved certification