Customer Care & Social Media Support Job

Key responsibilities:

1. Respond to incoming customer calls promptly and professionally
2. Address customer inquiries, concerns, and issues attentively
3. Provide accurate information, assistance, and resolutions to customers' questions and problems
4. Work on document call details and follow-up actions accurately in the system
5. Make outbound calls to customers for follow-up, updates, and issue resolution
6. Provide proactive support and gather feedback to enhance customer satisfaction
7. Communicate relevant information and promotions effectively
8. Respond to customer emails in a timely and courteous manner
9. Address customer inquiries, complaints, and requests through written communication
10. Ensure accurate and professional email responses
11. Respond to customer queries on social media platforms like Instagram, Facebook, WhatsApp, email, Reddit, Quora, and calls
12. Work on solving their concern and suggesting appropriate Soulflower products
13. Help customers to place orders on the website
14. Explain how to use the correct usage of products
15. Work on upselling & suggesting products, current schemes, and discounts to customers
16. Work on calling & chatting with customers for their feedback and asking for before & after pictures or reel feedback

Timings: 10 am - 7 pm
Monday to Saturday
Animal-friendly office
Location - Marol, Andheri

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