Customer Delight Associate Job

Key responsibilities:

1. Delivering product information and support to students before and during their learning journey
2. Creating solutions that address the demands of students while paying attention to their needs by observing data trends & patterns & understanding their queries & addressing them
3. Keeping a record of students' encounters, including the nature of the interaction, details of payments, and any resolutions reached
4. Maintaining a thorough knowledge of the product and its capabilities
5. Recognizing possible difficulties with the accounts of students and interacting with them to address their problems
6. Liaising with other teams to ensure all student requests/inquiries are managed appropriately
7. Answering inquiries from students regarding products or services via phone calls and emails
8. Assisting students in making knowledgeable judgments about their purchases by providing information about pricing, terms and conditions, and other details about products or services

Skills & Requirements:

1. Attention to detail
2. Empathy and patience to understand student queries and issues
3. Meticulous in documenting and ensuring that all the issues and queries are resolved in the defined time
4. Good with Ms Office and Google Workspace
5. Good with numbers
6. Willing to work from the office in Gurgaon
7. Good understanding of e-learning will be a plus

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