1. As part of the Zomato Associate Accelerator Program (ZAAP), you will join a group of passionate peers to address our online ordering customers' pressing needs and concerns and elevate the standard of Zomato's customer service.
2. You start at ground zero to gain an understanding of our customers' sentiments and challenges.
3. You will be relationship managers for our customers, providing them with new and exciting solutions.
4. You will surface the key problems with other Zomato teams to help design better solutions.
What you need to bring to the 'table':
1. Zealous customer focus - experience in a fast-paced customer service and hospitality role. You thrive on creating positive experiences with empathy.
2. Articulate communication - strong communication skills with proficiency in typing and speaking efficiently.
3. Analytical mindset - handling problems is your forte! You excel at managing the resolution process, ensuring that communication remains clear and concise throughout.
4. Problem-solving skills - solution-seeking and problem-solving is your passion. Your proactive approach ensures timely resolution of all customer queries.
What's in it for you:
Here, you're not just an Associate, you are on the path to leadership. The possibilities are boundless, and within a year, you'll have the chance to grow and explore roles across sales, operations, program management, support, supply chain, and category teams, and be the future of Zomato!
Working model:
1. A 5/6-day model, every alternate week.
2. Shift timings would be informed a week in advance subject to business requirements.
3. We will operate in morning, afternoon, evening, and night shifts.
4. Unless otherwise specified, It's a work-from-office (WFO) role based on business requirements.
Screening and interview process:
1. Candidates must submit a 1-minute video as part of the screening process.
2. Shortlisted candidates will be contacted for the next round of interaction.
Zomato's mission statement is better food for more people. Since our inception in 2010, we have grown tremendously, both in scope and scale and emerged as India's most trusted brand during the pandemic, along with being one of the largest hyperlocal delivery networks in the country.
Today, Zomato represents a wide range of cultures through its diversified 5000+ team members, 3.5 lakh+ delivery partners, and our biggest collective of the finest restaurant partners. We are grateful that our business can provide upward social and economic movement for millions of households of our delivery partners, as well as restaurant staff. We think of all of us as one big family!
