Customer Relations Specialist Job

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Actively hiring
Customer Relations Specialist

Mumbai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 ₹ 3,00,000 /year
Experience
1-4 years
1-4 years experience
Apply By
28 Apr' 24
Posted 3 weeks ago
Job

About the job

We are seeking a dedicated and experienced Customer Relations Specialist to join our team. The ideal candidate will be responsible for building and maintaining positive relationships with customers, addressing their inquiries and concerns, and ensuring a high level of satisfaction with our products or services. This role requires excellent communication skills, empathy, and a customer-centric mindset to deliver exceptional experiences to our clientele.

Key responsibilities:

1. Customer Engagement:
Serve as the primary point of contact for customer inquiries, feedback, and requests via phone, email, chat, or in-person interactions
Build rapport and establish trust with customers through attentive listening, empathy, and personalized communication
Proactively reach out to customers to gather feedback, address concerns, and ensure satisfaction with products or services

2. Issue Resolution:
Investigate and resolve customer complaints, issues, or escalations in a timely and effective manner. Collaborate with internal teams, including sales, technical support, and operations, to address customer needs and resolve complex issues
Follow up with customers to ensure that their concerns have been addressed satisfactorily and provide appropriate solutions or compensation as needed

3. Relationship Management:
Cultivate long-term relationships with customers by understanding their needs, preferences, and pain points
Anticipate customer needs and proactively suggest products, services, or solutions that add value and address their challenges
Identify opportunities to upsell or cross-sell additional products or services based on customer interactions and feedback

4. Communication and Documentation:
Maintain accurate and detailed records of customer interactions, inquiries, and resolutions using CRM software or other documentation tools
Create and distribute customer communications such as newsletters, surveys, and announcements to keep customers informed and engaged.

5. Process Improvement:
Identify trends or recurring issues in customer feedback and collaborate with cross-functional teams to implement process improvements or product enhancements
Provide insights and recommendations based on customer feedback to inform business decisions and drive continuous improvement
Stay updated on industry trends, best practices, and customer service standards to maintain a competitive edge in customer relations

Skill(s) required

Client Relationship Effective Communication Negotiation & Problem-solving Sales pitch Time Management
Earn certifications in these skills

Who can apply

1. Candidates with minimum 1 years of experience.

Other requirements

1. Bachelor's degree in business administration, marketing, communications, or a related field

2. 2-5 years of experience in customer service, client relations, or a related field, preferably in a B2B or B2C environment

3. Excellent interpersonal skills and ability to build rapport with customers from diverse backgrounds

4. Strong communication skills, both verbal and written, with the ability to articulate complex information clearly and effectively

5. Empathy, patience, and a customer-centric mindset with a genuine desire to help and support customers

6. Problem-solving skills, resilience, and ability to work well under pressure in a fast-paced environment

7. Attention to detail, organizational skills, and ability to multitask and prioritize tasks effectively

Salary

Annual CTC: ₹ 3,00,000 /year

Number of openings

5

About Rudralife

Rudralife, established in 2001, is a pioneering organization engaged in promoting and creating awareness amongst the masses. Rudralife is the most talked-about organization in print and electronic media. Apart from being the world's leading organization and an authority on Rudraksha, Rudralife also has four registered trade-marked products to its credit. It provides genuine and high-quality Rudraksha beads which have been tested in and certified by an ISO 9001: 2015 accredited laboratory. It is the only organization that is regularly involved in scientific research on this age-old spiritual healing bead. It adopts an expert strategy of recommending Rudraksha to wear, which has resulted in innumerable testimonials to date. Rudrakshas recommended by Rudralife are being worn by eminent professionals, businessmen, industrialists, sportspersons, actors, politicians, and spiritual personalities with excellent results.
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Hiring since September 2019
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