Customer Relationship Executive Job

Roles and Responsibilities:
Maintain a deep understanding of the company products and services to provide accurate information and solutions to customers.
Aim for high Customer Satisfaction Scores by identifying and addressing customer needs swiftly, ensuring minimal turnaround time.
Engage with customers before and after sales via various channels (calls, emails, social media, etc.) to address queries, complaints, and feedback efficiently.
Coordinate with the factory team to resolve issues promptly and discuss dispatch statuses, ensuring smooth operations and customer satisfaction.
Send review requests and manage responses on platforms like Amazon Seller Central and Shopify Yoto, leveraging customer feedback for continuous improvement.
Utilize CRM systems to track customer interactions, schedule follow-ups, and analyze data to identify improvement areas or sales opportunities.
Collaborate closely with sales and marketing teams to maintain a consistent and high-quality customer experience.

Required Skills:
Customer-focused personality, dedicated to offering exceptional service.
Excellent interpersonal skills to establish and maintain rapport with customers and colleagues.
Proficient in handling consumer complaints, with experience in cold calling and email communication.
Strong communication skills in English & Hindi / English & Tamil.
Expertise in sales conversion techniques to maximize revenue opportunities.
Proven experience in a customer service role, preferably in a similar industry.
Familiarity with CRM software and practices.
Any other language would be considered a plus.

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.