Customer Relationship Executive Job

Company Overview
Gamut HR Solutions will help you find the right kind of job! Headquartered in Hyderabad, we are a small but dynamic team of 2-10 employees, dedicated to providing excellent HR solutions to our clients. Learn more about us at Gamut HR Solutions.

Job Overview
We are seeking a Junior Customer Relationship Executive to join our team in Hyderabad. This is a full-time position requiring 1 to 3 years of work experience. The ideal candidate will be responsible for managing client relationships, addressing customer queries, and working towards improving customer satisfaction and retention.

Qualifications and Skills
Strong communication skills (Mandatory skill)
Excellent customer service abilities (Mandatory skill)
Proven sales skills with a customer-oriented approach (Mandatory skill)
Effective problem-solving skills to quickly resolve customer issues
Empathy to understand and relate to customer needs
Strong negotiation skills to facilitate successful transactions
Time management skills to prioritize tasks efficiently
Good interpersonal skills to build and maintain client relationships

Roles and Responsibilities
Build and maintain profitable relationships with key customers
Oversee the resolution of customer issues and ensure prompt follow-up
Develop and implement strategies to improve customer satisfaction and engagement
Identify client needs and provide appropriate solutions
Collaborate with internal teams to address customer concerns
Maintain accurate records of customer interactions and transactions
Provide feedback to the management team regarding service failures or customer concerns
Assist in the development of customer service policies and procedures

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.