Customer Relationship Executive Job

Company Overview
Gamut HR Solutions is dedicated to helping you find the right job. With 2-10 employees, this Hyderabad-based company specializes in recruitment and HR solutions to connect job seekers with suitable employment opportunities. Discover more at Gamut HR Solutions.

Job Overview
We are seeking a Customer Relationship Executive to join our team in Hyderabad. This is a full-time, junior position requiring 1-3 years of work experience. The ideal candidate will excel in communication, customer service, and sales skills.

Qualifications and Skills
Excellent communication skills (Mandatory skill)
Proven customer service expertise (Mandatory skill)
Strong sales capabilities with the ability to close deals (Mandatory skill)
Effective problem-solving skills to handle diverse customer issues
Strong interpersonal abilities to build and maintain relationships
Efficient time management for handling multiple tasks simultaneously
Negotiation skills to effectively resolve conflicts and facilitate agreements
Empathy to understand and relate to customer needs and concerns

Roles and Responsibilities
Build and maintain strong relationships with customers to promote retention and loyalty
Act as a point of contact for customer inquiries, providing prompt and accurate information
Resolve customer complaints and issues efficiently and effectively
Collaborate with the sales team to identify and develop new business opportunities
Regularly update customer information and records with detailed and accurate data
Track customer interactions and feedback to report on trends and areas for improvement
Assist in the development and implementation of strategies to enhance customer satisfaction
Stay updated on industry trends and company services to offer knowledgeable support

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.