1. Handle inbound and outbound calls professionally, ensuring customer inquiries are addressed promptly and accurately.
2. Provide clear and accurate information to customers about products, services, or account details.
3. Resolve customer issues, complaints, and concerns in a timely and efficient manner.
4. Maintain and update customer records in the system, ensuring all information is accurate.
5. Adhere to call scripts and company guidelines while maintaining a friendly and approachable tone.
6. Meet or exceed performance targets, including call quality, call resolution, and customer satisfaction.
7. Identify potential sales opportunities or cross-sell additional products/services where appropriate.
8. Maintain a high level of product knowledge to address customer questions and concerns.
9. Collaborate with team members and supervisors to resolve complex issues or improve processes.
10. Ensure compliance with company policies, procedures, and regulatory requirements.
1Point1 Solutions Ltd is a full-stack solutions provider across BPO, KPO, IT Services, Technology & Transformation, and Analytics. Over the last two decades, the company has established its expertise in offering comprehensive solutions across technology, accounting, skill development and analysis to clients in a wide variety of sectors.
One Point One USA Inc, the organization's wholly-owned subsidiary in Delaware in the United States marks its international foray while the acquisition of IT Cube Solutions has already strengthened its presence in England, Netherlands, Germany, Kuwait, Oman, UAE, Qatar, India, Singapore, and Australia, apart from the US. Led by Founder-Chairman Akshay Chhabra, the company serves a growing clientele across Banking and Finance, Retail and E-commerce, Consumer Durables & FMCG, Travel & Hospitality, and Insurance & Healthcare with a 5,600+ strong team.
