Customer Relationship Manager Job

Key responsibilities:

1. Exceptional Communication Skills: The Candidate will be responsible for promptly responding to customer inquiries via email, Instagram DM, WhatsApp, and other communication channels in a professional, friendly, and approachable manner.
2. Proficiency in English Language: Fluency in English is essential for effective communication with our diverse customer base.
3. Maintaining Cordial Customer Relationships: Building and maintaining positive relationships with customers is paramount. The Candidate should ensure that every interaction leaves our customers feeling valued and satisfied.
4. Assisting in Overall Brand Operations: In addition to customer relations, the candidate will contribute to the smooth operation of the brand by assisting with various tasks as needed. This could include but is not limited to, inventory management, social media management, and administrative duties.
5. Attention to Detail: A keen eye for detail is crucial to ensure accuracy in order processing, resolving customer issues, and maintaining brand standards.
6. Problem-Solving Skills: The ability to think critically and find creative solutions to customer concerns or issues is highly valued.
7. Team Player Mentality: Collaboration is key at Bouji. The candidate should be eager to work collaboratively with team members across different departments to achieve common goals.

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