We are seeking a dedicated and organized Customer Service and Administrative Coordinator to join our team. This role is crucial in ensuring seamless communication with our customers, coordinating logistics, and handling various administrative duties. The ideal candidate will be detail-oriented, possess excellent communication skills, and have a proactive approach to managing tasks and solving problems.
Key Responsibilities:
1. Customer Service: Act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information in a timely and professional manner. Maintain and develop strong relationships with customers to ensure their satisfaction and loyalty. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
2. Logistics Coordination: Coordinate and oversee the logistics of product deliveries, ensuring timely and accurate shipments. Communicate with logistics partners and internal teams to manage schedules, track shipments, and address any issues that arise. Update all relevant parties on the status of deliveries, delays, or any changes in plans.
3. Communication: Facilitate effective communication between customers, logistics partners, and internal teams. Provide regular updates to customers regarding their orders, shipping status, and any other relevant information. Prepare and distribute reports and updates to management and other stakeholders as required.
4. Administrative Duties: Manage and organize company records, files, and databases. Perform general office duties such as answering phone calls, managing emails, and scheduling meetings. Assist in preparing and processing invoices, purchase orders, and other financial documents. Support the team with various administrative tasks to ensure smooth office operations.
2. Those who are from or open to relocate to Delhi and neighboring cities
Other requirements
1. High school diploma or equivalent; a bachelor’s degree in business administration, logistics, or a related field is preferred
2. Proven experience in customer service, logistics coordination, and administrative roles.
3. Strong organizational skills with the ability to multitask and prioritize effectively.
4. Excellent verbal and written communication skills.
5. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.
6. Ability to work independently and as part of a team.
7. Problem-solving skills and a proactive approach to addressing challenges.
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 2,50,000 - 3,00,000 /year
Number of openings
1
About Homemade Love LLP
We're a homegrown pickle, chutney, and traditional recipe brand. We are very particular about delivering quality products like a true Punjabi mom, and careful to make only small quantities of Jams and pickles, slow-cooked with love and perfectly simmered. Wanting to cater to all kinds of preferences, we laid a strong emphasis on producing only unadulterated all-natural pickles and jams, made from locally sourced vegetables, simmered in pure oils and vinegar. Only natural preservatives like lemon, mustard oil, vinegar, and sugar are used to create products that are made to last for 8-12 months with refrigeration and 6 months - without. Willing to ship fresh batches of pickles and jams to just about anywhere, we make sure that each bottle packed is filled to the brim with the product and the love.
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