Traya is a fast-growing health tech company that focuses on managing chronic issues for millennials. Traya was launched in November 2020 after rigorous clinical and market research. We started our journey with managing hair loss and we are laterally moving into other chronic issues such as cholesterol, gut issues, and hormonal issues. Our only goal is to help our patients manage their ailments. We are science agnostic- we are big fans of data-backed science, be it Ayurveda, allopathy, or nutrition.
We are searching for an experienced Customer Service Associate to join our rapidly growing team at Traya Health.
Key responsibilities:
1. Provide customer support services in accordance with company policies and procedures
2. Manage customer queries and complaints in a timely and professional manner
3. Develop and maintain strong customer relationships
4. Monitor customer satisfaction and identify areas for improvement
5. Monitor customer feedback and report to management
6. Assist with other tasks as required
Required:
1. Our ideal candidate should be passionate about providing an exceptional customer experience and have extensive knowledge of English proficiency (spoken) and effective communication
2. The successful candidate must be proactive and have a strong focus on providing outstanding customer service
Perks: This position offers the opportunity to work with a diverse range of clients and build strong relationships.
1. Those who are from or open to relocate to Mumbai and neighboring cities
Annual CTC: ₹ 2,00,000 - 2,50,000 /year
Annual CTC breakup:
1. Fixed component: 80%
2. Variable component: 20%
