Customer Service Associate Job

Job Description for Customer Service Associate

Excellent Written & Verbal communications in English and Hindi (Must have) Tamil/Telugu /Mulayam(plus)

Location: - Bangalore (WFO)- Need local candidates
Budget- up to 3.5 LPA
Experience- 6 months-2 Years.
Relevant experience- 6 months is needed.
Interview process- 2 rounds Virtual & final round in person /onsite)
Notice period- Immediate joiners.
Department: Finance
Skills Required: Customer Relations, Customer Relationship Management (CRM), Customer Service, Inbound Calls, Microsoft Excel, Microsoft Office, Online Chat, Oral / Verbal Communication, Outbound Calls

Role Customer Service Associate: -
- Work as a Customer Support Representative to answer and provide resolutions to IB/OB Calls, Emails, WA for query received from end Consumers
- Take full ownership and accountability of the assigned tasks
- Resolution & closures of tasks as per defined TAT Consumer
- Recording of data with accuracy on Tools set up for the department
- Go beyond an extra mile for any issue resolution by liaising with internal stakeholders
- Provide WOW customer experience on every single interaction through any mode of communication while dealing with Customers.

Successful Applicants: -
- Excellent Written & Verbal communications in English and Hindi (Must have) Tamil/Telugu /Mulayam(plus)
- Taking full Ownership & Accountability of issue resolution for driving Customer.
- A Go Getter who would very carefully Listen, Resolve, Escalate and Be the Reason, for driving Customer Happiness, Centricity and Obsession.
- Usage of tools like Excel and CRM
- Enthusiastic, willing to learn, multitask.
- Any HSC, Graduate & Postgraduate (Fresher or more 1-2 years of relevant work experience)
- Should have preferably worked in reputed Domestic/International BPO catering to customers through Multi/Omni channel medium.


For more Details Visit our Website- Aces Global Consulting Pvt. Ltd.

Interested Candidates can send their resume to nidhiacesglobal@gmail.com

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.