As a Customer Service Associate at Pingbix a brand of Colortext Digital Solutions Private Limited, you will play a crucial role in ensuring customer satisfaction and loyalty. Your proficiency in spoken English and MS Excel will be key in providing top-notch service to our clients.
Key Responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Assist customers with product information and issue resolution.
3. Maintain accurate records of customer interactions and transactions using MS Excel.
4. Collaborate with internal teams to address customer needs and concerns.
5. Identify opportunities to upsell products and services to increase revenue.
6. Monitor customer feedback and suggest improvements to enhance the customer experience.
7. Meet and exceed customer service goals to drive customer satisfaction and loyalty.
If you are a proactive and customer-focused individual with excellent communication skills and a strong attention to detail, we want you to join our dynamic team. Apply now to be a part of a growing company that values and rewards hard work and dedication.
2. Candidate should have completed Bachelors/ Masters degree in Tech or any relevant field.
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 3,00,000 - 4,00,000 /year
Perks
Informal dress code 5 days a week Health Insurance
Number of openings
1
About Colortext Digital Solutions Private Limited
We are a leading business communication suite, and we make sure to satisfy our customer's needs and provide accessible services and innovative technology. Our company started with the name of Colortext in 2018 with the vision of cent percent of customer satisfaction in the business communication field. We believe in change and adding new possibilities. In the year 2020, our organization emerged with a new name Pingbix, and the latest advanced technology to lead your way towards success. We have known every dispute that customers have to go through while building up their business. To become a helping hand for our customers, we wanted to bring up a change in their lives, and we did.
We have known every dispute that customers have to go through while building up their business. To become a helping hand for our customers, we wanted to bring up a change in their lives, and we did.
